Cloudflare CTO apologises after major outage hits internet services – Firstpost

Cloudflare CTO Dan Knecht took to social media to address the widespread outage that disrupted services on the Internet.

Cloudflare, which describes itself as “one of the largest networks in the world”, acknowledged the disruption and issued an apology.

Knecht said, “I won’t mince words: Earlier today we failed our customers and the broader Internet when an issue in the @Cloudflare network impacted the large volume of traffic that we rely on. The sites, businesses and organizations that rely on Cloudflare depend on us being available and I apologize for the impact we caused.”

Explaining the reason, he said, “Transparency about what happened matters, and we plan to share the breakdown with more details in a few hours. In short, a secret bug in the service that underpins our bot mitigation capability started crashing after a routine configuration change we made. This caused a widespread degradation of our network and other services. This was not an attack.”

Knecht said the team is already working to prevent a similar incident from happening again. “That issue, the impact it caused and the time it took to resolve is unacceptable. Work is already underway to ensure it doesn’t happen again, but I know it caused real pain today. We value the trust our customers place in us above all else and we will do whatever it takes to get that back.”

Update on outage

Cloudflare later announced that the problem has been fixed. The company said, “A fix has been implemented and we are confident the incident is now resolved. We are continuing to monitor the errors to ensure all services return to normal.”

It added that some users may still experience the issue for a longer period of time.